For takeaways
Ready when they are.
Once they’ve ordered, a quick scan puts them in the queue. They wait outside, in the car or down the road, and their phone tells them the moment it’s ready. And the regulars collect a stamp every visit towards something on the house.
The collection rush
Everybody waiting, all in one doorway.
- The people waiting for food stand between the counter and the people trying to order.
- “Is mine ready?” is asked over and over, by everybody, while you are cooking.
- Plenty of places sell the same thing, so the next order can go anywhere.
None of it is a kitchen problem. It is a waiting problem, and a reason-to-return problem.
Collections
One scan once they’ve ordered.
A code on the counter opens a page in their browser. They take a number — or give a name for the order — and step outside.
