Everything you need to set up and run your queue, your stamp card, or both. If something here doesn’t answer it, tell us — a question that reaches support is usually a sign the product should have explained itself better.
Two things live here: a queue, and a stamp card. Take either, take both, ignore the other. About ten minutes in total.
Open your venue and, under Your venue, set your colours and logo. They carry through everything a customer sees — the join page, the ticket, the wall display and the club card — so it is worth two minutes.
A queue is made for you whether or not you want one. If you only came for the card, pause it under Queues and forget about it — it costs you nothing and nobody sees it.
No. No ticket printer, no display box, no wiring. Customers use their own phones, you use whatever you already have — a laptop, a tablet, a phone behind the counter.
It does not replace your till and does not need to share a screen with it. Add the counter view to a home screen and it behaves like any other app; on an iPad it will sit beside your till app if you want it to.
If you want a queue board on the wall, any device with a web browser will do. An old tablet propped up works perfectly well.
That is the default. Leave the form empty and customers get a plain number, exactly like a paper ticket dispenser. You can always add questions later.
A code is how anybody reaches you — the queue, the club card, or both — so it is worth getting the placement right.
Open your venue, then Codes & screens, then Print posters. You get one A4 sheet per queue, already in your colours, with the wording and the web address underneath for anyone whose camera will not cooperate.
If you run more than one queue you also get a sheet for the whole venue, naming the queues, so one code on the door can cover the lot and let people pick.
Running a club card? There is a poster for that too, and it is the one to put by the till rather than by the door — joining is something people do while they wait, not while they arrive.
There is also a plain code you can download and drop into your own artwork — a window sticker, a table talker, the bottom of a menu.
The Print button stays hidden until your codes point at a real web address, so you cannot accidentally print a batch that does not work.
Put it where people naturally stop: the door, the counter edge, the end of the barrier. Chest height beats floor level.
If you have a window queue, a second copy outside means people can join before they come in — which is usually the whole point.
The form sits between scanning the code and getting a number. Everything on it is optional.
There are seven kinds of question:
Open your venue, expand the queue and use “Add a question”. Pick the kind of question, write it, and — for the ones customers pick from — type the answers underneath in the same panel. It saves as one piece.
Questions can be reordered with the arrows, and clicking one reopens it with its answers ready to edit. The kind of question is fixed once it exists, so switching from a choice to a text box means deleting it and adding it again.
A stamp card that lives in your customers’ Apple Wallet. One stamp a visit, a reward when they fill it, and a nudge on their lock screen when they walk past. Run it alongside your queue, or on its own.
Open the Club card tab on your venue — or My clubs at the top, if you run several venues — and set up a card. Choose how many stamps earn a reward and what the reward is — something free in your own words, or a discount — and whether rewards expire. Most venues allow one stamp a day. Nothing reaches a customer until you press Start the club.
A card belongs to your business rather than to one venue, so if you run several you can put them all on one — a stamp at either shop counts the same — or give each its own. Choose which venues share it on the card’s own page, which also breaks the stamps down by venue so you can see which shop is doing the work.
A venue says which card it collects on next to its web address, and that is a link to it.
You also choose what shows across the card: stamps in a shape that suits you — a coffee cup, scissors, a paw print — or your own picture instead. The shape is an iPhone thing; Android cards show the number collected but draw no stamps, which is why the settings show you both.
Codes & screens includes a “Join our club” poster for the counter, and the link it leads to if you would rather send it than print it.
Ask at the one moment you know the visit went well — the moment it ended.
Under Your venue, paste your Google review link. In Google Business Profile it is the button marked “Ask for reviews”; the link starts with g.page, maps.app.goo.gl or google.com/maps, and nothing else is accepted.
That is the whole setup. Customers are asked on their ticket as soon as you press Done, and never again for three months.
There is no ticket to ask on, so Codes & screens gives you a poster for the counter and a link you can send. The back of every club card carries it too.
Every ask goes through your usherqr.com review link. Change your Google link and the posters already on the wall keep working, and we can tell you how many people opened it.
We will not ask how it went first and send only the happy ones to Google. Plenty of tools do; it is against Google’s policy, and businesses caught at it have had reviews removed and their profile penalised. Everybody gets the same ask, with a line beside it inviting anyone unhappy to say so at the counter.
We will not let you give a stamp for a review either. Paying for reviews — in stamps, discounts or anything else — is against the same policy and risks your whole review history.
The counter view is the screen your staff live on all day.
Open the counter view on the device you will use it on, then add it to the home screen — Share, then Add to Home Screen on an iPad or iPhone; the three dots, then Install or Add to Home screen on Android. It gets its own icon in the dock and opens full screen, with no address bar taking up room.
On an iPad you can then drag that icon in from the right edge to sit it beside your till app, so calling the next person or stamping a card does not mean leaving the till. Apple calls that Slide Over; dragging it further makes a proper split screen.
It does not have to be the same device as your till at all. Plenty of places keep the counter view on a phone in an apron pocket, or on a spare tablet in the back — and a phone is the easier thing to point at somebody’s club card anyway.
Nothing is stored on the device, so a shared login works on as many screens as you like. The till name you set is remembered per device, which is the point.
One button. It takes whoever has waited longest, marks them called, updates the wall display, and alerts their phone.
If somebody needs to jump the queue — an appointment, a returning customer — use Call on their row instead.
Both run in a browser on anything you have spare, and neither needs a login.
Shows a QR code for customers to scan, alongside how many people are already waiting and roughly how long it will be.
This is the alternative to a printed poster, and it does something paper cannot: it tells people the wait before they commit. Someone who can see it is twenty minutes may come back later rather than join and give up.
Put it wherever people arrive — a tablet on the counter, a monitor in the window.
If that screen is a touchscreen, you can let people join from it — for anybody without a phone, with a flat battery, or whose camera will not focus on the code.
Switch it on under Queues, on the queue itself: “Let people join from the display”. It is off until you do, because a button anybody walking past can press is your decision rather than ours.
They answer the same questions as everybody else. Their number then shows large and the screen clears itself after about twenty-five seconds, so the next person is not stood reading the last one’s name.
There is a code on that screen too. Anybody who does have a phone can scan it to take the ticket with them and watch their place, which is a different customer from the one this is for but the same tap.
Invite the people who work your counter.
Go to your venue and enter their email under Staff. Next time they sign up with that address they join your venue automatically — no code to pass on, no link to lose.
If they already have an account, they are added straight away.
Staff can work the counter and nothing else. Owners can also change branding, build the form, add queues and handle billing. Give owner to the people you would trust with the shop keys.
Withdraw their invite if they never joined, or ask us to detach them. Their ticket history stays intact, so your records do not develop holes.
What your queues have actually done — Analytics, at the top of the page.
Nothing is recorded for it and there is nothing to switch on. Every ticket anyone has ever taken leaves a row behind, and this counts those rows.
It is counts only. Names, phone numbers and answers are wiped after thirty days and none of them appear here at any point — so a customer asking to be forgotten costs you nothing but one ticket off a total.
Tickets taken is how many people joined. Typical wait is how long they stood there before somebody said their number, and typical visit is how long they were at the counter.
Both are the middle figure rather than the average: one ticket somebody forgot to close would drag an average into nonsense, but it cannot move the middle.
Didn’t get seen is the share who never made it to the counter, split into people who did not turn up when called and people who gave up and left.
The hour-by-hour bars are the figure worth acting on: they are the argument for a second person on at eleven, or for opening later on a Tuesday.
Run more than one venue or queue and it splits by those as well, so you can see which is carrying the work.
One bill for your business, whichever of the two you run. Billing at the top of the page shows both ladders and what you are on; this section is how the billing itself behaves.
Fourteen days, everything switched on, no card. Nothing happens automatically at the end — your queue simply stops taking new tickets until you add payment details.
One login can run several venues and they share one bill. The queue is priced on how many venues you run; the club card on how many members are active, wherever they joined. Each venue still keeps its own branding, codes, form and staff — there is no shared pot of tickets to run out of.
Add a venue from your venue list. If it takes you past a band, you move to the next one there and then and we charge the difference for the rest of the month; close one and you step back down. More than ten venues is a conversation with us.
To close a venue for good, open it and use Close this venue at the bottom of Your venue. It deletes that venue’s queues, codes, staff access and numbers; customers on a club card you share with other venues keep their stamps. Your last venue can’t be closed that way — that’s closing your account, so email us.
Prices are quoted without VAT, which is added at checkout at the current 20% rate. If your business is VAT registered you can reclaim it, so the real cost to you is the figure without VAT.
Almost always lighting or distance — codes need a bit of contrast and about a hand’s width. The web address printed under the code is the fallback; they can type that instead.
The ticket page refreshes itself, but a phone that has been asleep on a weak signal can fall behind. Pulling to refresh fixes it. Position is always recalculated from scratch, so it cannot drift.
On an iPhone, alerts come through Apple Wallet: the customer taps Add to Apple Wallet on their ticket. iPhones can’t show alerts from a web page in Safari, so without the card they need to keep the page open — it stays awake while they wait.
On Android and computers, the customer taps Notify me on their ticket and allows notifications. If they said no, they’ll need to allow them for this site in their browser’s settings. Also check the queue has Browser notifications switched on.
Queues reset to 1 each morning by default, which keeps ticket numbers short and readable. Turn off Restart numbering each day if you would rather they ran on.
You are in the right place if you have a stamp card or a queue ticket from a shop and want to know what it is, or want rid of it. UsherQR makes the software; the card belongs to the shop whose name is on it.
A stamp card for one shop. It sits in your phone’s wallet rather than your pocket, and it keeps itself up to date — there is no app to install and nothing to open.
The shop decides everything about it: how many stamps earn a reward, what the reward is, and whether it runs alongside a queue.
Staff scan the code on your card. If the shop also runs a queue, being marked done at the counter adds the stamp on its own, so there is nothing to ask for.
Most shops allow one stamp a visit. If you think one is missing, ask the shop rather than us — they can add it, and we cannot see what happened at their counter.
The back of the card has a link that leaves the club. It deletes your membership and your stamps, and it is immediate — there is nothing to undo, so only use it if you mean it. After that you can delete the card from your wallet like any other.
What is held is the shop’s: a first name if you gave one, an email address only if you gave one, and your stamps. The email is used for one thing — getting your card back if you lose your phone. A queue ticket holds less again and is deleted after your visit.
Email support@usherqr.com and we’ll sort it. If you can, tell us the venue name and what you were trying to do — it saves a round of questions.
UsherQR is a trading name of Studio Dialect Ltd, registered in England and Wales, company number 12594945. Registered office: Unit 1, 73 Tib Street, Manchester M4 1LS. VAT registration number GB360194412.
Yes, as often as you like. The code itself never changes, so old posters keep working alongside new ones.
Less than you think. Every extra field is another reason to give up and walk out. Two or three questions is plenty for most venues.
A good test: would knowing this before they reach the counter actually change what you do? If not, leave it off.
These are separate switches, above the form. Name is used to greet people and, if you choose, to show a first name on the wall display. Ask for a phone number only if staff may need to ring someone — texting customers isn’t available yet.
Full names are never shown publicly. If you switch on names for the display, customers appear as “Sarah B.” and never in full.
Prices on the order picker are for information only — nobody pays through UsherQR. The ticket shows a total so your customer knows roughly what to expect, and your counter screen shows the same so you can ring it through as normal.
From their ticket (“Join now and this visit counts”) or from the club poster. They can give a first name, and an email address that is only ever used to get their card back. The card goes into Apple Wallet on an iPhone and Google Wallet on an Android phone.
Once someone has joined, their phone remembers it: next time they scan any of your QR codes their ticket goes on the same card.
Pressing Done on a member’s ticket gives the stamp — Start serving doesn’t, and neither does No show. A ticket only ever earns one stamp, and nobody gets more than your daily limit.
For a visit that didn’t come through the queue, scan their card and use Add a stamp.
Signing in at the counter takes you to whichever counters your venue runs — the queue, the club scanner, or a choice of both. If you only run a card, the scanner is where you land.
Scan the code at the bottom of their card, or type the code printed under it. You’ll see their stamps and any reward waiting.
Give them the reward as you normally would at your till, then press Mark used. A reward can only be used once.
UsherQR doesn’t connect to your till, so a discount is applied by your staff, the same as a paper voucher.
On the card’s page, “Write to your members” sends one line to every phone holding your card — “10% off today, Friday 3rd”. It arrives the way a stamp landing does. One a day, and never the same words twice: a card only raises a notification when something on it changes.
It says how many cards are actually on a phone before you send, which is usually fewer than your member count — some people join and never add the card.
The card itself doesn’t change: your words arrive as the notification and then sit on the back of the card, under the (i), until your next message replaces them. Name the day you mean rather than saying “today”, since that is what someone reads if they look later.
This reaches people who chose to carry your card. A venue that writes every day will watch them delete it.
Put your postcode under Your venue and the card starts turning up on members’ lock screens when they are within about 250 metres of you — on the way to work, passing on a Saturday, standing outside deciding where to eat.
It shows the card with a line like “Panchos — 3 of 10 stamps”, which is usually all the reminder anybody needs. Tapping it opens the card.
This is not a message and does not use up your one a day. Nothing is sent: the card simply carries where you are, and the phone works out the rest by itself. We are never told where anybody is, and neither are you.
An iPhone thing, and it needs a postcode — without one the card still works perfectly, it just never surfaces on its own. A ticket does the same trick while somebody is queueing.
A member who confirmed an email can get their card back from your club page with “Lost your card?”. Without one, their stamps can’t be moved — they can start a new card.
Members can leave from the back of their card; their details are deleted straight away. Anyone without a visit for 24 months is removed automatically.
Analytics tells you how many people opened the link, which is all we can honestly count. Google does not tell anybody who reviewed them.
Add someone at the counter, under the Call next button. It asks the same questions your joining form asks, so you still know what they came in for, and puts them in at the back in the same order as everybody else.
Their number comes up large and stays there until you press Done — they have nothing to read it off, so say it out loud or write it down.
They will not get the alerts, because there is nothing to send them to. Call them the way you always did.
Use this rather than opening the customer’s own join page on the shop’s phone. That looks the same and is not: if anybody has ever joined your club on that device, every ticket added that way lands on their card and stamps it.
Under the Call next button it says where you are serving from. Tap it, type “Till 2” or “Chair 3”, and everyone you call is told to come there — on their phone and on the wall display.
Saved on that device only, so three tills sharing one login each say something different.
No show is for a person you called who never came. Remove, on a row in the queue, is for somebody who gave up and walked out before you got to them.
They are different on purpose: the first tells that person’s phone they missed their turn, the second does not blame them for leaving, and your figures keep the two apart.
Both ask before they act, because they cannot be taken back with a tap. If you do get the wrong one, their ticket is in Just finished — tap it to put them back in the queue rather than making them start again.
If your venue runs more than one, the others are listed under the heading with how many are waiting on each, so you can see the next till filling up without leaving your own.
Pause queue stops new tickets without touching anyone already waiting. Useful at closing time, or when the kitchen is backed up. Set a message so customers scanning the code know what is going on.
The screen takes one ticket every fifteen seconds at most — enough to stop somebody pressing the button forty times for fun.
The board showing what is being served now and who is next, for people already waiting.
Open your venue, find the queue, then choose Join display or Queue display. Put the browser into full screen and leave it. Neither needs a login, so they can sit on devices nobody signs into.
Both update themselves — the wait time on the join screen changes as the queue moves, with no refreshing.
The board can read numbers aloud as they are called. Tap Call-outs on to enable it — browsers block audio until somebody has interacted with the page, which is why it starts off.
Anyone with the link. It shows ticket numbers, and first names only if you have switched that on. It never shows phone numbers, full names or anything from the form.
Choose seven, thirty or ninety days. A new venue will look empty for a while — that is honest, not broken.
Every invoice is in the billing portal, reachable from Billing at the top of the page. They carry our VAT number, so your accountant has what they need.
Your queues keep running. Cards expire and banks decline things for no reason, and we would rather not shut your counter over it. Billing at the top of the page carries a red dot until it is sorted, and we retry for about three weeks.
Any time, from Manage billing. You keep access until the end of the period you have paid for, and nothing is deleted.
Use Forgot on the sign-in page. If the email does not arrive, check spam first — and tell us, because that usually means something on our side needs attention.
Our privacy notice at usherqr.com/privacy sets out the lot, including how to ask for a copy or for it to be erased.
Anything about stamps, rewards, opening times or your place in the queue is the shop — they run it and we do not.
Anything about the card itself — it will not add to your wallet, it has stopped updating, you cannot remove it — write to us and we will sort it.