Getting started
Four things to do on day one. About ten minutes in total.
The short version
- Set your colours and logo so the ticket looks like your venue.
- Decide what to ask customers when they join — or ask nothing at all.
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Everything you need to set up and run your queue. If something here doesn’t answer it, tell us — a question that reaches support is usually a sign the product should have explained itself better.
Four things to do on day one. About ten minutes in total.
No. No ticket printer, no display box, no wiring. Customers use their own phones, you use whatever you already have — a laptop, a tablet, a phone behind the counter.
If you want a queue board on the wall, any device with a web browser will do. An old tablet propped up works perfectly well.
That is the default. Leave the form empty and customers get a plain number, exactly like a paper ticket dispenser. You can always add questions later.
The code is how customers reach your queue, so it is worth getting the placement right.
Open your venue, then QR posters. You get one A4 sheet per queue, already in your colours, with the wording and the web address underneath for anyone whose camera will not cooperate.
There is also a plain code you can download and drop into your own artwork — a window sticker, a table talker, the bottom of a menu.
The Print button stays hidden until your codes point at a real web address, so you cannot accidentally print a batch that does not work.
Put it where people naturally stop: the door, the counter edge, the end of the barrier. Chest height beats floor level.
If you have a window queue, a second copy outside means people can join before they come in — which is usually the whole point.
Yes, as often as you like. The code itself never changes, so old posters keep working alongside new ones.
The form sits between scanning the code and getting a number. Everything on it is optional.
There are seven kinds of question:
Less than you think. Every extra field is another reason to give up and walk out. Two or three questions is plenty for most venues.
A good test: would knowing this before they reach the counter actually change what you do? If not, leave it off.
The counter view is the screen your staff live on all day.
One button. It takes whoever has waited longest, marks them called, updates the wall display, and alerts their phone.
If somebody needs to jump the queue — an appointment, a returning customer — use Call on their row instead.
Type a label like “Till 2” or “Chair 3” under Settings and it appears on the customer’s phone when you call them. Saved per device, so each station remembers its own.
Mark them as a no show and carry on. If they reappear, their ticket is in Just finished — tap it to put them back in the queue rather than making them start again.
Pause queue stops new tickets without touching anyone already waiting. Useful at closing time, or when the kitchen is backed up. Set a message so customers scanning the code know what is going on.
A full-screen board for a TV, monitor or spare tablet.
Open your venue, find the queue, then Open wall display. Put the browser into full screen and leave it. It needs no login, so it can sit on a device nobody signs into.
The board can read numbers aloud as they are called. Tap Call-outs on to enable it — browsers block audio until somebody has interacted with the page, which is why it starts off.
Anyone with the link. It shows ticket numbers, and first names only if you have switched that on. It never shows phone numbers, full names or anything from the form.
Invite the people who work your counter.
Go to your venue and enter their email under Staff. Next time they sign up with that address they join your venue automatically — no code to pass on, no link to lose.
If they already have an account, they are added straight away.
Staff can work the counter and nothing else. Owners can also change branding, build the form, add queues and handle billing. Give owner to the people you would trust with the shop keys.
Withdraw their invite if they never joined, or ask us to detach them. Their ticket history stays intact, so your records do not develop holes.
£25 per venue per month, after a 14 day trial.
Fourteen days, everything switched on, no card. Nothing happens automatically at the end — your queue simply stops taking new tickets until you add payment details.
Each venue is billed separately at £25 and keeps its own branding, codes, form and staff. There is no shared pot of tickets to run out of.
Your queues keep running. Cards expire and banks decline things for no reason, and we would rather not shut your counter over it. You will see a warning in your venue and we retry for about three weeks.
Any time, from Manage billing. You keep access until the end of the period you have paid for, and nothing is deleted.
Almost always lighting or distance — codes need a bit of contrast and about a hand’s width. The web address printed under the code is the fallback; they can type that instead.
The ticket page refreshes itself, but a phone that has been asleep on a weak signal can fall behind. Pulling to refresh fixes it. Position is always recalculated from scratch, so it cannot drift.
Check that the queue collects a phone number and that texts are switched on — both are needed. Customers who leave the number blank simply do not get one.
Queues reset to 1 each morning by default, which keeps ticket numbers short and readable. Turn off Restart numbering each day if you would rather they ran on.
Use Forgot on the sign-in page. If the email does not arrive, check spam first — and tell us, because that usually means something on our side needs attention.
Get in touch and we’ll sort it. If you can, tell us the venue name and what you were trying to do — it saves a round of questions.
These are separate switches, above the form. Name is used to greet people and, if you choose, to show a first name on the wall display. A phone number is only needed if you want to text customers.
Full names are never shown publicly. If you switch on names for the display, customers appear as “Sarah B.” and never in full.
Prices on the order picker are for information only — nobody pays through UsherQR. The ticket shows a total so your customer knows roughly what to expect, and your counter screen shows the same so you can ring it through as normal.