Terms

A queue for each venue you pay for: unlimited tickets, staff, queues and QR codes, your own branding, the form builder, the counter view and the wall display.

If you switch it on, a club card for your customers too. It is included at no extra charge while it is new; if that changes we will tell you at least 30 days before, and you can switch it off.

Two products, priced on two different things, on one bill for your business. The club card is priced by how many of your members are active: Up to 20 active members — Free; Up to 150 active members — £10; Up to 300 active members — £20; Up to 10,000 active members — £40. The queue is priced by how many shops you run: One shop — £29; Up to 3 shops — £58; Up to 10 shops — £130. Take either, or both.

All figures are per month and exclude VAT, which is added at checkout at the current 20% rate. The queue comes with a 14 day trial that needs no card; the club card’s first step is free for as long as you stay inside it. Your invoices are in the billing portal and carry our VAT number, so you can reclaim it if you are registered. We will always tell you before a price changes, and you can cancel at any time.

Adding a venue that takes you past a band moves you to the next one straight away and we charge the difference for the rest of the month. Closing one moves you back down. A business with more than ten venues should talk to us rather than guess.

If a payment fails your queues keep working while we retry, for about three weeks. After that the join page stops taking new tickets, though nothing is deleted. One bill covers the whole business, so that applies to every venue on it at once.

You decide what your form asks. Only ask for what you need, tell customers why if it is not obvious, and do not use UsherQR to collect anything sensitive that you have no lawful reason to hold — health details in particular.

You are responsible for what your staff do with the accounts you give them.

If you run a club, its members are your customers, exactly as your queue is: you are responsible for their details, and we hold and use them only to run your club for you. You choose the reward and you honour it — UsherQR shows it on the card and records when your staff mark it used, but applying it at your till is up to you.

You can put a short message on your members’ cards, at most one a day. It reaches people who chose to carry your card, so keep it to things they would want: what you write is yours, and you are responsible for it. Messages that mislead, or that keep arriving without reason, will cost you the members who leave — and we may switch the feature off for a venue that abuses it.

Members can leave whenever they like, and their details are deleted when they do. A member with no visit for 24 months is removed automatically.

We may use anonymised, aggregated figures drawn from across UsherQR — such as how many visits a type of venue gets at a given time — to run, improve and describe the service, and we may share them with others. They are counts, not records: they never identify a customer, and never name your venue.

We aim to be available whenever you are open, and we run on infrastructure built for that. We do not offer a contractual uptime guarantee, and you should have a way to serve customers if the internet goes down — a pad of paper behind the till has never crashed.

Cancel whenever you like; you keep access until the end of the period you have paid for. Ask us at support@usherqr.com and we will export your data or delete it. We may close an account that is being used to break the law or to harass people, and we will tell you why.

UsherQR helps you run a queue. It is not responsible for what happens in your venue, for missed customers, or for lost trade. Our liability is limited to the fees you paid us in the previous twelve months. Nothing here limits liability that cannot lawfully be limited.

These terms are governed by the law of England and Wales.