For bakeries
Friday morning, without the scrum.
Collections join from their phone and wait outside instead of filling the shop, so the person who only wants a loaf can reach the counter. And the regulars get a stamp card that can’t be left at home.
The morning rush
Two different shops, sharing one doorway.
- People collecting an order and people buying at the counter come through the same door.
- A queue out of the door looks good from the street and feels slow from inside it.
- Someone who only wanted a loaf sees the line and decides to go somewhere else.
It isn’t a staffing problem. It is two queues pretending to be one.
Collections
A line that isn’t in the shop.
A code by the door puts the collection queue on their phone. They see their place, wait where there is room, and come back when it is bagged.
